Answer: Contact the insurer rather than leaving the problem unresolved.
Report faults promptly
Start with the provider’s troubleshooting steps, because a missing journey may be an app-sync problem rather than hardware failure. If the problem persists, keep the support reference. That record is useful if the insurer later asks why there is a gap in the data.
A failed device can become a policy issue
Telematics cover is often priced on the basis that usable driving data will be supplied. If the box or required app stops working for a long period, the insurer may not be able to operate the policy as intended.
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